Indus CleanMail > FAQ

Frequently Asked Questions:
  • What is Spam?
    Spam is also known as UCE - Unsolicited Commercial Email.
    Most UCE is commercial advertising, usually for dubious products,get-rich-quick schemes, or quasi-legal services. Often the productsadvertised are worthless, deceptive, and partly or entirely fraudulent.Other times, it is simply advertising for something that you are probablynot interested in.

  • After I sign up, how soon will the service will be activated?
    Typically, within a business day. The primary reason for the delay is that any change to your domain's "MX" records do not take effect immediately, but must propagate through the Internet. Technically, your MX records have a "TTL" (Time-To-Live) value which specifies how quickly changes will take effect. A typical TTL value is one hour, but your domain may be configured with another value, such as 24 hours.

  • We don't know how to change the 'MX' Record. What do we do?
    That is no problem. We will email you the necessary changes and you can simply forward this email to your hosting company or IT department.

  • How is my email's security and privacy guaranteed?
    ICM does not affect your email security in any way. Our service does not backup or make copies of your email messages. The log files only contain the email addresses of the sender and the recipient. We will never log the entire email message. We do not share any information with anyone else! In the event your mail server is off-line, our service will "spool" your email messages. When your mail server is back on-line, it will automatically transfer all the spooled email messages. Even in this case, the temporarily spooled messages will not be permanently saved or backed up.

  • Does ICM add any delay to my incoming mails?
    Hardly! This service may delay your email by a few seconds, but not more than a minute. Email with large attachments, especially if you have anti-virus service, can be delayed up to about a minute or so because of the time it takes to do the scanning for viruses and spam.

  • What is open-relay?
    For historical reasons, many SMTP mail servers will accept mail for emaildomains other than their own, and forward it on to the intended recipient.Third-party relay, also known as "open relay" or "insecure relay" is where amail server will route mail for anybody in the world. Any machine which willaccept mail for any domain and forward it on regardless of who the sender isor what IP address the mail is sent from is generally called an 'open-relay.'

    Spammers hunt for and abuse these servers to try to cover their tracks,because they know their spam is unwelcome and unwanted. When spammers locatesuch a machine they can use it as a free distribution service for their junkemail. This process very often leads to your IP/domain being blacklisted.

  • What virus scanners do you use?
    We use multiple commercial scanners. This combination of scanners has beenselected for their differing approaches to virus detection, which ensures weare capable of catching all types of viruses, past, present and future.

  • What does the solution do with my spam?
    Clearly, the benefit to using a service provider to block spam is removingunwanted messages from your network, freeing bandwidth and server processingtime. However, if the only option for spam handling is to flag the offendingmessages and send them into your network, then you have only fixed half ofthe spam problem. Netcore's solution combines temporary secure storageoutside your network with the ability to access, review, and reclaim blockedmessages.

  • Does the solution guarantee uptime and availability?
    Netcore guarantees 99.999 percent service availability and historically hasdelivered 100 percent availability. Email is a critical method ofcommunication for businesses; a true enterprise-class solution must beunshakable in its reliability.

More FAQs
anti-spam anti-virus

No hardware or

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software required

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No upgrade costs

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No installation or

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maintenance hassles

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Only a simple DNS/MX

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change to enable

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anti-spam anti-virus

No staff training

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is required

anti-spam anti-virus
anti-spam anti-virus

Quicker to implement

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than a software

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solution

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anti-spam anti-virus

Keeps Spam and

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viruses away from the

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corporate network

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anti-spam anti-virus

Reduces network

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bandwidth and storage

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anti-spam anti-virus

Reduces legal liability

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Safely queues email

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if your server is down

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anti-spam anti-virus

Platform independent

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anti-spam anti-virus

Prevents email borne

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denial of service

anti-spam anti-virus

attacks



                                 
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